Omotenashi, The Heart of Japanese Hospitality

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Japanese is well-reputed for their top-notch service. The service culture of Japan always over-delivers, that it is ingrained in them. 

Omotenashi is at the heart of Japanese hospitality. They believe that good service attracts good customers.

“The hosts anticipate the needs of the guest in advance and offers a pleasant service that guests don’t expect.” Muneyuki Joraku

There’s a 8:2 marketing theory, which means that 80% of the sales is produced by the 20% of the customers. So, the quality of the service leads to the satisfaction of the customer, and their frequency of visits decides future of the company.  Not only that, in this modern age, social media is the king of word-of-mouth’s amplification tool, so these 20% are your perfect brand ambassadors, and it’s priceless.

Japanese hotels even send things back to you with no charge. Other countries do that as well, but some at the guests’ expenses.

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Happy 51st birthday to Tony Fernandes

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Happy birthday to Tan Sri Tony Fernandes, a figure that I really respect. And a Malaysian to boot. w00t!! That is like icing on the cake.

 

Lifted this from Tony Fernandes’s twitter account

 
He revolutionized air travel in Malaysia. Now everyone can fly. How many of us have this under our belt?

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Four months into the year, with two chapters closed

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Reflecting on the two decisions I’ve made, should I be more adapative and reevaluate and reconstruct my values and beliefs? Is there a need to do so to adapt to the changed environment and opportunities, to the new culture in Thailand and also our neighbouring countries?

More and more I find that people don’t share my values and philosophy of life. On surface, perhaps they do. But practicing what’s being preached is another story.

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A world where you can belong anywhere

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Airbnb is a brand that appeal to me on a personal level. Its proposition of belonging resonates with me.

“We imagine a world where you can belong anywhere.”

So warm and fuzzy lah 💐.

Airbnb is not about renting houses, although there are people out there doing exactly that. Yes it’s a money making business and with all due respect, there is nothing wrong in doing so. These listings are still providing alternative way of accommodation for travelers, but in my humble view point, perhaps less in making it a memorable experience.

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The secret to quickly learn a foreign language

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Speak French in only 17 days? Now this is inspiring.

I like to pick up local language wherever I go. Being able to speak even that few words never fail to start conversation with local people, and bring us closer to them too.

I disclose my Thai language ability to almost everyone. Honesty is the best policy, though sometimes you do need to tell that small little white lies, but let’s try to keep it clean unless if you absolutely must lie lah. Some friends think that it’s a disadvantage speaking Thai with local people as they are native speaker. True. Sometimes I kick myself for speaking in Thai when the other party rattles off a jumble mumble of words that I couldn’t understand.

Shanti Stupa, India, 2010 (Photo credit: Pravich Vutthisombut)

To speak or not to speak? (Shanti Stupa, India, 2010. Photo credit: Pravich Vutthisombut)

Or perhaps I can try living in a remote Thailand area for 17 days?

http://time.com/3453841/secret-learn-foreign-language-adult/